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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
595 ratings and 393 comments received in the last 90 days.
04 September 2026
Friendly, knowledgable and helpful staff from the start to the finish.
04 September 2026
Very welcome and easy process.
03 September 2026
A really positive experience. We were welcomed in after a very poor buying experience at one of your competitors. The dealership had the car we wanted, in the spec we wanted, the sales team were really helpful and attentive to our needs.
22 August 2026
Excellent from start to finish
18 August 2026
Quality service from start to finish.
18 August 2026
A very Personal service was provided by the team. Polite, friendly and humorous. Thank you.
17 August 2026
George was extremely helpful and patient during the whole process, providing regular updates and quick to assist when the initial car that was being looked at was unavailable.
17 August 2026
Very professional and they kept me updated all along the process. When the news weren't great (as in delays), they handled it really well and were very clear as to the reason and options.
13 August 2026
Simon was great from start. Very informative and was quick to come back with answers where needed. Thank you again.
11 August 2026
The experience was friendly and efficient.
11 August 2026
Alex Beresford-Ward was really helpful & made the whole process very easy. Simon & I think Marc who covered for the handover while Alex was on holiday, were also great.
07 August 2026
Nick listened clearly to our requirements; added some helpful insights and then worked well to put together the right deal. Nick was responsive throughout the process and kept us fully updated at all times.
06 August 2026
Matthew Gilbert whi supported was great.
04 August 2026
David Seal did an excellent job answering my questions
04 August 2026
George provided an excellent level of service throughout the entire purchase process. He was professional, knowledgeable, and kept me well informed at every stage. The delivery process was seamless. 10/10.
01 August 2026
Great pre and post sales service. Very responsive and flexible.
31 July 2026
No hassle whatsoever, Alex Nelson looked after my from the start
23 July 2026
The process was simple from start to finish and Matt made it very easy from when the decision was made
22 July 2026
Nick has been with me since the start of my BMW ownership and he's always been so helpful and friendly. He always tries his best to accommodate all of my wants and needs in a car and so I always recommend him highly to all my friends and family!
20 July 2026
Alex was great. He explained the best offer available at the time and even included some additional benefits with the car package. I never felt pressured or rushed into making a purchase, which made the whole experience very comfortable.
19 July 2026
Excellent service from start to finish from Nick Dempsey
14 July 2026
Nick Dempsey was excellent, this is the second BMW I have brought via Nick. He takes the time to listen, is not pushy and is helpful. On the day of collection the lady on reception was friendly & welcoming. Overall a professional & friendly service.
11 July 2026
As a holistic experience over many months this deserves 5 stars. The Centre always tried its best and delivered an excellent service.
10 July 2026
Alex was a pleasure to deal with throughout the entire process. He kept us up to date with our order every step of the way, and we never felt pressured into making any decisions. He was honest, knowledgeable, and we really trusted what he said. Excel
06 July 2026
It was a very pleasant experience in by way of everything explained clearly and felt we discussed the best options, no pressure into having to get something I didn't really need
06 July 2026
The salesman Matthew at Group 1 Farnborough looked after me throughout the process. Great job
04 July 2026
Great customer service from David Seal at Group 1 Farnborough.
03 July 2026
David was excellent from start to finish, friendly, professional and made our whole experience personal and enjoyable, for both myself and my wife Jan.
03 July 2026
Omg I think this page is small enough that I can't begin to tell you the best experience I had in my life ?? first I walked into BMW without even an appointment and meet a wounderfull sales man called Alex ,Neil, Nick wooow .
03 July 2026
I wasn't expecting to be able to get a new bmw but the team made it very easy and worked hard to make the deal happen. Great service and very happy
02 July 2026
The whole team, but especially Michael (Edwards) were very professional and helpful throughout.
02 July 2026
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01 July 2026
Efficient, friendly and courteous service.
01 July 2026
Simon was very professional , knowledgeable and friendly, keeping me informed at every stage of the process. The purchase was straightforward and the delivery was well organised
01 July 2026
A very satisfactory service and experience.
30 June 2026
Super simple process with Simon. A pleasure to deal with!
27 June 2026
Sourced a stock car to my spec other than a small registration issue on collection day car was fabulous Immaculately presented Helped me decide bet 4 series and 3 series with test drive
25 June 2026
The whole process from start to finish was very stress-free and seamless which made it so easy to do. It was amazing how little I had to do and how quick the process was. I was very happy and highly satisfied with the purchase and delivery of the car
23 June 2026
Got everything I asked for, with a friendly efficient service
21 June 2026
Michael Edwards was an outstanding ambassador for Group One and BMW. Warm, friendly, and so helpful. He instilled confidence and trust from the first moment right to handover. He's a brilliant asset to your brand
16 June 2026
Alexander Beresford-Ward and all members of staff were extremely helpful and knowledgeable. Excellent parking facilities and spacious showroom.
12 June 2026
Alex was great from start to finish. He explained everything in detail so overall very satisfied.
11 June 2026
Nick was very helpful , knowledgeable and extremely patient - especially as I changed my choice of car halfway through the process !
06 September 2026
Just brilliant service all round
04 September 2026
Staff were professional, helpful and polite
04 September 2026
Excellent service, kept informed and what was happening.
04 September 2026
Efficient, friendly, professional. Listened to what I had to say and acted on it quickly and effectively.
04 September 2026
Very professional and well in time
03 September 2026
Fantastic service. Easy, quick and great results
03 September 2026
Prompt, polite and professional! Thank you.
03 September 2026
I was very happy with the speed the job was done but shocked by the bill. Nearly £3000 to replace the alternator.
03 September 2026
I have nothing to add to completely satisfied
03 September 2026
I waited a long time for someone to tell me my car was ready. It was sat outside reception for 20 minutes
02 September 2026
I was kept informed and all went to plan
02 September 2026
Very clean, friendly staff - one of the guys even offered to park my car for me when I arrived as the spaces were abit sparse
02 September 2026
Great customer service really lovely chap couldn't do more to help
02 September 2026
Efficient service and friendly staff
02 September 2026
Efficient service, dealt with everything I requested. I was kept well informed.
01 September 2026
Great service frendly and effeciant
01 September 2026
Quick drop off and appreciate the early enough call to arrange picking my car back up
01 September 2026
Great service from Josh.
01 September 2026
People were friendly and helpful
01 September 2026
High quality of service from the time of booking the appointment to collecting the car, I would have given a 5 star rating but the dashboard display was altered and not put back to how I have it.
01 September 2026
Very attentive thank you James
31 August 2026
Fantastic customer service, especially from Steve Parker. He really deserves a pay rise , he is amazing at his job.
31 August 2026
Excellent service. Offered tea/coffee while you wait. Only took 50 minutes start to finish. Friendly staff.
31 August 2026
Very professional , excellent job
31 August 2026
Cracking service from the 2 lads that served me, great communication very professional and kept me updated
30 August 2026
Well looked after, kept informed, very comfortable
30 August 2026
Service was really quick and efficient. The guy dealing with me was friendly and helpful
30 August 2026
Excellent customer service - informative and very considerate - James was superb
30 August 2026
Smith and timely process with no issues
30 August 2026
Easy to get the service booked as a
30 August 2026
I was welcomed on time (at opening time), and my car was ready and washed in the estimated time. Staff were friendly and helpful. Great service.
30 August 2026
The work was started on time and took less than the time allotted. The BMW engineers also gave my car a once over check (which I wasn't expecting) and gave me good feedback about the state of the car.
30 August 2026
This is the 3rd or 4th time my vehicle has been in bwm for the drive train to be fixed. Each time I am told it is done but the problem keeps coming back. Im not happy.
30 August 2026
Great service as always from start to finish.
30 August 2026
Polite efficient and a useful vehicle check included
30 August 2026
Quick and polite service with good overview provided of vehicle
30 August 2026
Visit was for an airbag recall free of charge
30 August 2026
I found the service centre advisor helpful
30 August 2026
Friendly and efficient service
30 August 2026
Nice friendly and attentive stafd
30 August 2026
Jordan Hobbs was great
30 August 2026
Staff great but never put engine cleaner in
30 August 2026
Interested in clients and happy to serve. Happy to do their job
29 August 2026
I feel it would be helpful to have a breakdown of how you arrive at the price for the service, so I can better understand what the cost includes.
29 August 2026
Josh was incredibly helpful, and I truly appreciated how he made sure everything went smoothly while keeping me informed throughout the entire process.
28 August 2026
I was looked after from start to finish in my time of need. I felt reassured. Thank you
28 August 2026
Bradley and James were really helpful
27 August 2026
Josh was very good
27 August 2026
Customer service was great. Easy to check in and check out and communication of the car was great
27 August 2026
The Farnborough team were very helpful and efficient.
26 August 2026
I am always very happy with the whole process involved with servicing my car. Excellent care and customer service.
26 August 2026
Very pleased with outcome
26 August 2026
Didn't call me regarding collection. I arrived first in the morning, but vehicle was almost the last to be released back at the end of the day, for a simple recall.
25 August 2026
Very good service and wide selection of beverages for the wait.
25 August 2026
Good check in process good advisor
24 August 2026
I experienced a friendly and helpful check in service, I was kept updated throughout the day about the condition and progress of my vehicle. The Centre provided an exemplary service, thank you.
24 August 2026
I was very happy with the service that they provided and would highly recommend taking your BMW to this garage.
24 August 2026
Exceeded expectations!
24 August 2026
Work carried out as scheduled on time. Always a good welcome and update of progress at this dealership.
24 August 2026
The whole experience was a joy, the staff were friendly and helpful and kept me updated all through the process
24 August 2026
The crack on the windscreen is fixed within the same day. Booking and arrangement are smooth. Great service.
24 August 2026
Chris, the person who dealt with my car, couldn't have been more helpful.
24 August 2026
It was done efficiently and effectively in the time span allowed.
24 August 2026
Comfortable
24 August 2026
Brilliant and polite staff and ease of access to service centre
23 August 2026
The man who delivered the car was very nice, and took time to explain everything.
23 August 2026
I required my car to be serviced on a Saturday due to me working away during the week. The service centre were very accommodating.
23 August 2026
Fast and efficient check in, good communications to let me know that the car was ready for collection
23 August 2026
Great service.
23 August 2026
Excellent service from the staff
23 August 2026
I received a vehicle health check text while waiting as my car was getting serviced. The text asked me to approve costs £252 to fix blocked windscreen washer. When I queried this with the receptionist, as had the problem fixed by you earlier, see be.
22 August 2026
All good
22 August 2026
Good and efficient communication and service overall
22 August 2026
Poor communication. Had to chase for an update. Still waiting for update on parts and price.
22 August 2026
Joshua was extremely helpful and accommodating, even if the wider BMW warranty service is useless.
22 August 2026
Everything done on time and done well.
22 August 2026
Always professional and helpful
22 August 2026
Phone call the next morning from the technician advising my wheels haven't been tightened properly is absolutely ridiculous and the fact they left the locking wheel nut on my wheel (which I found on my drive after driving 10miles home) is astonishing
22 August 2026
Excellent friendly service and. At was a available well before the time I requested.
22 August 2026
It is incredibly difficult to contact Farnborough BMW - the automated phone system does not work. The post code i was given for the the service centre was incorrect and the lady in the show room gave me a printed address -!
22 August 2026
Good communication, professional and friendly service
21 August 2026
Please STOP asking me for feedback every time I use your services.
21 August 2026
Excellent service and customer service
20 August 2026
Great communication throughout
20 August 2026
Everything was as promised and staff were very helpful
20 August 2026
The car was taken in at the exact time of appointment, was given back to me within the stipulated time frame and the Service Advisor advised me of the need to replace all 4 tyres because of the age.
19 August 2026
Clear communication
17 August 2026
Very satisfied. The service was professional, friendly, and well organised, and I felt well supported throughout the experience.
17 August 2026
Helpful, knowledgeable and friendly service.
17 August 2026
Excellent customer service from the centre Would have preferred an indication of timeframes for the service at the start of the day Was not 100% sure that what I had highlighted had been dealt with
16 August 2026
.
15 August 2026
Car was finished early as only need MOT and not a service. The car wasn't cleaned and only half done when picked up. Ash vale is too small compared to hindhead. It's not same service as Sheffield https://www.instagram.com/reel/DcB3vHbjxX9/?igsh=aHV3Z
14 August 2026
Helpful and informative staff.
14 August 2026
It was very efficient & I was kept informed of progress
14 August 2026
The Centre was clean and comfortable. Booking in was easy, staff were friendly and helpful. The service advisor was Christopher Gostelow who was professional, friendly and explained things well. Refreshments were also provided.
13 August 2026
All activities went smoothly, including the loan car. The service + MOT was completed. It is what anyone would want, i.e. all complete, nothing to discuss.
12 August 2026
I dropped the car early and the work was done early which helped me that day.
12 August 2026
Very friendly staff and well looked after on arrival
11 August 2026
Good overall service but took a lot longer than I was expecting
11 August 2026
Good friendly service. That car was refined cleaned too. The wait for a booking with a loan car is too long: 7 weeks.
11 August 2026
I arranged to leave my bmw with the service team for a week, as it is difficult for me to visit during the week, the service team quickly diagnosed the faulty and had my car ready for collection the following Saturday
11 August 2026
Poor communication by the service person. Only told on morning of repair date the part required wasn't available. Had to chase for follow up date. On second repair date, no contact from service person and wasted another journey when car wasn't ready.
11 August 2026
Professional and friendly service. Plenty of updates and information
10 August 2026
Good guys, very thorough.
10 August 2026
Kept well informed by staff
10 August 2026
Friendly, helpful receptionist. I was informed of progress throughout. Everything was done on time.
10 August 2026
Everything went as planned
09 August 2026
Not the easiest issue to troubleshoot but problem found, difficult to source part located and installed in just over 24 hours. Can't grumble about that!
09 August 2026
Quick and kept informed
08 August 2026
Josh - work completed and good communication.
08 August 2026
Everything went smoothly.
08 August 2026
great coffee
08 August 2026
Very efficient
07 August 2026
Staff very helpful even when an issue arise.
06 August 2026
Communication and services were excellent
06 August 2026
Great customer service.
06 August 2026
Good communication Everything done on time
05 August 2026
Great customer service and clear overview of the vehicle check and MOT
05 August 2026
Professional service
04 August 2026
Steve and Joel were excellent as usual
04 August 2026
Efficient and speedy service.
04 August 2026
VERY DISAPPOINTED When I booked my service, l asked how long would it take and I was told about 1 & half hours, because I already had a appointment booked for 11.30 in Farnham,so I was most annoyed that it took 2 & half hours Appointment was 09.00
04 August 2026
Advisor didn't listen. Had to chase at 17:15 on Friday for update. Car was needed for weekend. He had been on a course, hence no update. Team fitted new tyre with incorrect tyre pressure and incorrect tyre. Two different reasons were given for error
04 August 2026
prompt checking in and swift comp-letion of the repair
04 August 2026
Very helpful staff.
04 August 2026
Over all it was a good experience and outcome .
04 August 2026
Received the customer service and attention that is always to a high standard
03 August 2026
The repair was not completed. They are still holding on to my car. Today is the sixth day without the use of a car without any call or communication from the garage since the car was left the garage on their request. This is so appalling!
03 August 2026
Appointment booked efficiently. Work carried out in timely manner. Additionally offered a reduced cost for MOT. What's not to like!
03 August 2026
Very accommodating
03 August 2026
Professional
03 August 2026
Always keep us up to date and are very polite
03 August 2026
Very professional when dealing with all the various employees my car was ready on time cleaned as part of the process so very happy.
02 August 2026
Always a great service
02 August 2026
Reliable professional service as always
02 August 2026
Kept me well informed and very presentable
02 August 2026
Great service but difficult to get update on progress
01 August 2026
Excellent service
31 July 2026
Very satisfied, Sean kept me informed and regularly updated me on the works required, the associated costs, and timeframe for completion.
31 July 2026
Quick and efficient, someone had thought ahead and pre-ordered the likely required part so once they had confirmed the problem I was back on the road in 45 minutes.
30 July 2026
Good about all things
30 July 2026
Always great professional service and support with good technical knowledge of their products.
30 July 2026
Very quick and efficient service
30 July 2026
Straight forward job, but took longer than expected. Was kept informed during process. Addressed a problem I raised on day.
29 July 2026
Kept up to date with work and when completed. Despite how busy it was on collection everyone was very efficient and helpful.
29 July 2026
Problem not solved on third attempt
29 July 2026
Very clean and tidy
29 July 2026
CC and BB went beyond to sort car brakes etc before my holiday. Thank you
28 July 2026
Great service
28 July 2026
Good communication and great polite service.
28 July 2026
The part was changed successfully:thank u.I am highly disappointed with is the cleaning of the car.When I booked it in you stated the car would be cleaned and asked if I'd like this. I assumed this meant inside and out.Inside only done, badly too.
28 July 2026
Excellent service. Relaxing waiting. Service Manager came to see me before and after the work was done. Car wash and valet. Well done!
27 July 2026
Work carried out as required and to the agreed timescale.
27 July 2026
Good service. Easy to deal with from start to finish
27 July 2026
The people in the service department were very attentive and good.5*; BUT the new MOT could not be obtained because it will take until mid august for shock absorbers to come from Germany.This is highly unsatisfactory as the car is now unusable.
27 July 2026
Kept me informed of everything the whole day so there were no surprises when it came to collecting. A generally easy process and hassle free
27 July 2026
Friendly, Efficient and Helpful
27 July 2026
All went smoothly within the time specified.
26 July 2026
Excellent customer service - very friendly
26 July 2026
Very attentive staff members. Helpful and informative every step of the way.
26 July 2026
I won't know until it rains
26 July 2026
As usual my go to place as I have been a customer since 2016.
26 July 2026
Service was completed as requested and while I waited.
25 July 2026
Great customer service
24 July 2026
Smooth service with friendly professional staff, I was kept informed through whole process which made it stress free
24 July 2026
I want pleasantly surprised with the price and the service was fantastic, from the booking to pickup!
24 July 2026
Louis was friendly and explained that they had been unable to replicate the buzzing noise I had heard. He showed me that they had fitted a (missing) stud on the os of the front edge of the engine cover. Two days later I heard the buzzing sound again
24 July 2026
Lewis as always was brilliant
23 July 2026
As always the staff were very friendly and professional, and turned the service around very efficiently.
23 July 2026
Excellent service from start to finish. Brad was incredibly helpful checking in my car, friendly, professional, and kept everything simple and stress-free. Great customer service-I highly recommend this garage!
23 July 2026
All drivers seat settings were changed, and took me ages to get it back
23 July 2026
Everything seems OK, I'm no mechanic.
23 July 2026
No surprises all work was discussed and done
22 July 2026
Always punctual, polite and efficient. Very honest in their appraisal of the car and any work that is required.
22 July 2026
The agent that was looking after me on the day was very good and communicated with me consistently
22 July 2026
Excellent customer service, with keeping me updated with any ongoing issues that may require my attention.(Many thanks to Bradley Barrett)
22 July 2026
Very happy friendly and helpful staff
22 July 2026
very helpful and thorough
22 July 2026
Lots of availability, good communication, quick service, referral to hire Company
22 July 2026
Very helpful and informative
22 July 2026
Everything carried out correctly
22 July 2026
Excellent service from the welcoming team, booking team and Steve the service technician.
22 July 2026
By keeping me informed of what was happening with my car in real time
21 July 2026
The MOT was done and all went well
21 July 2026
Good communication and polite and friendly service.
20 July 2026
Good service , very easy to deal with.
20 July 2026
Great welcome at reception and very friendly, professional staff.
19 July 2026
Courtesy call the day before to give postcode for garage. Lovely meet and greet in reception. Great video showing repairs needed provided by Nick and great professional service provided by all especially Steve who helped me with an additional issue.
19 July 2026
Always a very professional experience, the staff are Friendly, well organised and respectful of your vehicle. I would be happy to recommend the service centre at Ash Vale without hesitation.
18 July 2026
Everything was managed well and on time.
18 July 2026
Both Russell and Bradley went above and beyond in their support of my unfortunate sunroof failure/ replacement. Excellent Customer Service of which their company can be very proud of.
17 July 2026
Friendly personnel, good communications
17 July 2026
I had my BMW engine management light appeared.As a regular customer initial diagnosis was done fee of cost. But it was back on after few days. I have booked another appointment.
16 July 2026
It was on time. And convenient for me.
16 July 2026
The customer facing advisors are polite and well presented. Just one issue is that they are not technically knowledgeable enough to discuss about issues with the car that gives confidence to the customer that things will be handled in the right wa
16 July 2026
All went smoothly and everyone was friendly and helpful
15 July 2026
Well planned n well organised. Good explanation on every details of work completed.
15 July 2026
Good communication and sensible pricing
15 July 2026
Everything went to plan. Arrival & Departure times and all the work was completed as planned.
15 July 2026
Excellent customer service as always.
15 July 2026
Quick turnaround from arriving to leaving with a courtesy car. Friendly staff.
14 July 2026
Very professional, friendly and knowledgeable members of staff
14 July 2026
Always kept updated and did everything that was required
14 July 2026
Chris was good & helpful. Re the advisories I was given, I feel these were very much on the cautious side & I was shocked at the amount I would have to spend. I have since taken the car to 2 different garages who have given me much better quotes.
14 July 2026
Very easy booking good communication and updates
14 July 2026
No reason not to. I was very well looked after.
14 July 2026
I was very happy with how bmw sorted my car out.
14 July 2026
Give you 10 out of 20 for your service
14 July 2026
All good, although I suspect that the car was not road tested (only visually) as the car still runs a little rough when the auto box is selecting gears
13 July 2026
All good
13 July 2026
Along with mot and service i had 2 tyres replaced. One was pressured to 2.6 the other 2.4. Leaving it slightly under inflated.No longer offering a folder for paper work.
13 July 2026
The car service was satisfactory. Communication needs to improve. The promised update at mid-day did not happen and I had to phone at 4.30 to enquire when the car would be ready. After a wait I was told it would be available at 5pm
13 July 2026
Professional service
13 July 2026
The work was carried out in good time whilst I waited I was happy with the price and had been phoned beforehand to run through the work and prices
13 July 2026
Run flat tyres were put on my car and I don't like run flat tyres. Not happy. Should have been consulted before hand.
13 July 2026
Very quick service, very much appreciated
13 July 2026
Very satisfied, friendly staff and very informative
12 July 2026
The recall on my car was completed as promised however the replacement brake pads and disks were eye wateringly expensive
12 July 2026
Very helpful, polite and respectful .
12 July 2026
Great communication, very professional young man called Josh who looked after us.
12 July 2026
Approachable and the car is clean
12 July 2026
Great service from friendly and efficient staff. I have used the center for years and have no plans to go anywhere else.
11 July 2026
No surprises. But not cheap either.
11 July 2026
Contradictory advice about being with a technician for a test drive which delayed me and my assigned advisor did not appear until the end of the day. Even then I had to wait for him to put in an appearance.
10 July 2026
I was disappointed by the lack of transparency regarding an additional charge for a screen wash top-up during my engine oil service. Although the cost was minimal, I believe any extra chargeable items should be discussed and agreed with the customer.
10 July 2026
Still not resolved my issue with my AC.
10 July 2026
I recieved a letter to an airbag replacement . I arranged a time at my local service centre and the said 3rd July 10am and it would about an hour . After 2 hours I ask why it was taking so long and was told the wrong airbag was sent ?
09 July 2026
The service was for change of brake fluid although you also had down change of brake pads I had to tell your account handler that the pads were fine. Also the invoice was produced on my previous vehicle and I'm still waiting for the correct one.
09 July 2026
Your sale Representative Mathew Johnson, was very helpful
08 July 2026
Checked in on line then had to do it again in the centre, why? Got a call from the service manager to clarify what I filled in on line and also explained to the check in manager, why, don't these people speak to one another? Waited 15mins to collect
08 July 2026
Not happy that BMW refused to provid a courtesy car, considering it was a recall that cost me time and money.
08 July 2026
Everything was OK
08 July 2026
Great customer service as always.
08 July 2026
Excellent service!
07 July 2026
Due to bmw 1 service and bmw uk . I have been inconvenienced Due to cancelled appointment by you . And then again for a new appointment. So not very satisfied.
07 July 2026
Carried out in good time
07 July 2026
not much involvement just an hello drop keys off and the given back at the end. always polite
07 July 2026
Pleasant area for waiting. Good to have service and MOT done at the same time.
07 July 2026
I've always had a great experience with this BMW Centre. The team are welcoming, knowledgeable and professional. They always look after me and my car, and I leave feeling confident the job has been done properly. Thank you
07 July 2026
Poor communication with each other at the centre. Meant missed out on an opportunity to have a part replaced and then following day estimate was wrong from senior advisor.
07 July 2026
Sean was very helpful and kept me updated
07 July 2026
Efficient
07 July 2026
Thank you so much for your wonderful service and customer support.
06 July 2026
No issues. Friendly and courteous staff.
06 July 2026
Brad was the perfect service advisor he was approachable and polite as well as keeping me informed throughout the day the status of the car. I explained how i needed the car back within a certain time and those needs were met which was excellent.
06 July 2026
Arrived early and everyone very helpful
06 July 2026
Professional support and service
06 July 2026
Best don't offer a car wash.I was worst than when I took it for its service. Other than that the service agent kept me updated
05 July 2026
Very good service, and was kept upto date at a stages
05 July 2026
I was disappointed I was advised my vehicle was subject to a recall only to find out after I had dropped it off, and was on my way home, that the service centre did not have the necessary part to rectify the issue. I should have been told in advance
05 July 2026
The team were fantastic, appreciate that this was a very last minute ask and they found an appointment, plus a hire car, plus turning it around quicker than planned
04 July 2026
Just nothing to complain about .all went very smoothly with the service and MOT Josh a very good,efficient contact
04 July 2026
Great service
02 July 2026
I received excellent service with very good communication
01 July 2026
Long wait time to have your car checked in and on collection. Expensive quote of £350.00 to replace one clip which costs £5.99 would take a technician about 5-10 minutes to carry out while under the car.
01 July 2026
Took slightly longer than expected but everyone was brilliant
01 July 2026
All very easy, good communucation
01 July 2026
Had a bulging tyre which failed the MOT but they fitted a replacement, did the retest and passed in less than an hour whilst I waited
01 July 2026
Kept up to date during the day
30 June 2026
Easy process and had no issues
30 June 2026
Took too long. Bits left off the car. Not cleaned cleaned or ready for collection. Some updates on time but others not. Major issue with car and whilst efforts made to identify NOTHING found to be wrong or replaced.
30 June 2026
Service from start to finish was brilliant.
30 June 2026
Everything done as expected to a high standard.
30 June 2026
Team supported, service gap in the paperwork which was on the invoice but hadn't been updated in the system. Also hand over was good
29 June 2026
Prior to the visit I was asked if I would like a car clean, the car came back the same! At check-in I asked for a quote for the cosmetic repairs, with the 15% discount advertised and have since followed up but not received a response.
29 June 2026
Safety recall. Not a service
29 June 2026
This was my first experience of this Centre, and it was as impressive as Hindhead, my previous site. Very relaxing with efficient air conditioning on a particularly hot day
29 June 2026
Job done as requested thanks
29 June 2026
Worst experience I've had with BMW. Poor communication throughout, missed callbacks, long waits, and lack of basic customer care. Agreed timelines weren't met, and overall service was disorganised. Very disappointing and not the standard I expected.
29 June 2026
Everything was carried out quickly and efficiently which was great because I decided to wait . Also the guys that did the valeting did a brilliant job .
29 June 2026
Easy to book and check-in Excellent, professional, efficient and courteous service Full breakdown of the service provided
29 June 2026
I have been a loyal customer of Barons BMW for around 15 years. My reason for this that they provide a first class service.
29 June 2026
Good service and was kept informed
29 June 2026
A curtesy car could be offered. That's would make everything perfect.
29 June 2026
Felt welcomed, the staff were super polite. The work and price etc were all explained and clear.
28 June 2026
Very courteous and helpful staff, and an efficient servicing and MOT.
28 June 2026
I took the Free car wash and valet service that was offered. But I regretted it. It had a ceramic coating that seemed damaged. The shininess is not there anymore. It was not fully cleaned. I will not take free cleaning in future.
28 June 2026
service was great and everything was done on time and with exceptional quality. Thanks Josh and Jake
27 June 2026
My experience on the day was great. Time was taken to go through the problems with the Digital Expert and i was kept informed and a potential cause was found. Other items were also addressed at the same visit. However the problem still manifests..
27 June 2026
The overall mouth service received was great! The loan car was filthy inside, and the issues with the car have not as yet been resolved.
27 June 2026
Everything was done as far as I can tell very efficiently and everyone was 1st class
26 June 2026
Overall good advise and customer services. Complementary service just good.
25 June 2026
Great service. Super polite friendly staff.
25 June 2026
Great communication from check in to collection, appreciated the phonecall from Jacob after check in to confirm work to be carried out.
25 June 2026
The attention to detail and helpfulness.
24 June 2026
Simple mot. Went well - clean car on return!
24 June 2026
Intermittent fault reported but not addressed at service. It's still there
24 June 2026
Easy booking in process. Updates given during the day and the car was ready on time.
24 June 2026
Good communication before arrival, friendly welcome, professional handover, confirmation of work to be completed, offer of complimentary car wash
23 June 2026
Fast efficient service
23 June 2026
I would have scored 5 stars, but the parking was a bit of a nightmare when I arrived at 08:00am, no available customer spaces. Hopefully this will improve when you move to new premises in Farnborough alongside the A325.
23 June 2026
The service contact was prompt at all stages.
23 June 2026
Very honest. I had to use the cobham bmw service centre for convenience of distance and they tried to rip me off.
23 June 2026
The warranty recall service was handled well.
23 June 2026
Knowledgeable Kept up to date Friendly and helpful staff
23 June 2026
Excellent service,helpful staff, excellent information, to help me to go home & return to collect car,
23 June 2026
Very good customer service Staff on the ball , proactive and professional
23 June 2026
A welcoming group of very helpful staff. We were really pleased with the service provided by Jordan who was very friendly, knowledgeable and helpful. Having the cars cleaned was a welcome bonus to add to the first class service we received. Thank you
22 June 2026
From my previous visit, I expected a plan for resolution of a door rattle, but I've had to rebook.
22 June 2026
Your staff are always so knowledgeable and professional
22 June 2026
Good and friendly service
22 June 2026
Good service. attentive staff and pleasant waiting area.
22 June 2026
Professional, friendly, quick service
22 June 2026
Whilst I had a good experience with the actual work performed, final pricing, recovery of the car same day and courtesy car wash and vac, my experience with the wider pre booking is mixed. BMW is not keeping its servicing records up to date.
22 June 2026
Not happy,the investigation that i required was not completed
22 June 2026
Very effecient and professional meet and greet and final handover after the service
21 June 2026
The young man that was on reception was very polite and he also logged my car in for me. Chris kept me up to date with the progress and I was sent the health check video as soon as it was completed.
21 June 2026
Really happy with the quick and efficient service. Brad at AshVale did a sterling job for me.
20 June 2026
Can give no negative response
20 June 2026
Joel, Louis and Bradley are exceptional. I was greeted on time and kept up to date throughout the service. Nothing was too much bother and they answered my questions clearly and in a way I could understand.
20 June 2026
Good service
20 June 2026
Staff were well informed and updated in timely manner.
19 June 2026
Booked to have a leaking rear diff seal redone (it failed again after being replaced in January). Told parts were ordered - they weren't. Then told on the day the job couldn't be completed in one day, despite me raising this when booking. Incompetent
18 June 2026
Serious issue with car after the service work. After calling about it I was given a slot 2 weeks later. This is poor given the likelihood is the issue is related to the work completed and now I'm stuck with an unusable car. Idrive not updated either
18 June 2026
Very poor service - work not done at all on 2 occasions even though car kept longer than agreed, staff not aware what work was required, pushed back to priority queue.
18 June 2026
Joel and Brad were absolutely brilliant - I was very tight for time as I was moving into my first home and needed the car back to pick up the keys. They completed everything and made it happen so I could get the car and drive up. Very very impressed.
17 June 2026
Wasn't kept waiting. Work finished promptly, courtesy car was great. My car was clean when I picked it up. Just simple good customer service.
17 June 2026
I was told my car was ready for collection. we i arrived to collect it i had to wait 50min. I asked for the rear wiper to be replaced, it was not. The car had been washed poorly. i had to spend 10 mins cleaning window, as they was smeared dryed water
17 June 2026
For my first visit having moved from London, I appreciate the customer care shown from beginning to end. Communication was good.
17 June 2026
Josh looked after myself and my car faultlessly
17 June 2026
Kept me informed of what was happening over the weeks I was away on hiday
17 June 2026
Friendly, polite and well informed
17 June 2026
All expectations met
17 June 2026
Very good service at reception, very helpful staff. Efficient in dealing with the service. Good environment in which to sit while work is being carried out.
17 June 2026
Satisfaction guaranteed at this centre
17 June 2026
Friendly prompt service
17 June 2026
Very efficient - no fuss and car was cleaned ??
17 June 2026
Great service
16 June 2026
Good service
16 June 2026
All very good until I found the rear badge had been damaged - but Chris is getting a new one, so all is forgiven!
16 June 2026
Very friendly and helpful
16 June 2026
Friendly and helpful from the service assistant, and everyone I met from Group 1
16 June 2026
Easy process kept informed throughout. Thats why I keep coming back even though you are not my nearest service centre.
16 June 2026
Easy to book and easy to drop the car/collect it too. Polite and accommodating staff.
15 June 2026
Extremely happy with the service as I was given detail information about my car.
15 June 2026
As always, excellent customer experience all round!
15 June 2026
From start to finish it was easy,kept informed throughout
15 June 2026
Had service done was told didn't have tyres in stock so bring back couple days later. Then once dropped off got call to say didn't have tyres in stock so price I was quote was then doubled as had to fit the premium tyres instead.
15 June 2026
Very easy checking. All the tags layed out. The que was dealt with very quickly.
15 June 2026
I had no issues and it all went smoothly b
15 June 2026
Well organised service centre - everything ready and set up. Calm environment Nice friendly people - nothing too much trouble Very efficient and capable man who dealt with me Good communications and everything done in good time
15 June 2026
An excellent professional and friendly service.
12 June 2026
I have had text messages and a phone call asking for my opinion whilst my car is still undergoing repairs! Really annoying
12 June 2026
My experience this time was unexpected as my car door hit my head as I was parking and I ended up with a big gash which was bleeding badly. Jordan your First Aider was outstanding in treating me. I can't thank him enough!
11 June 2026
Everything on time as planned and kept up to date as I waited
11 June 2026
Poor communication and extremely long wait time. Had to constantly chase up. Asked to inspect a noise and was told to make a separate booking next month with a loan car for this. Still no communication regarding this booking.
11 June 2026
Everyone very friendly and helpful.
11 June 2026
My car was in for an MOT. It all went pretty well through the test process and some remedial work that was required. I had only one minor quibble about a call from the service team that was promised but never happened but this was a small point
11 June 2026
From start to finish of this entire process the staff are beyond polite and incredibly helpful! I required brakes in addition to my service and MOT and the gentleman had no issue arranging that this was completed alongside the other works.
FIND Group 1 Farnborough BMW
Address
- 105 Farnborough Road, Farnborough, Hampshire, GU14 6TL
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01252 883415
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
Address
- Lysons Avenue, Ash Vale, Surrey, GU12 5QF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01252 882520
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
Address
- Lysons Avenue, Ash Vale, Surrey, GU12 5QF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01252 882520
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
05 September 2026
My salesman Simon Hocking was excellent always attentive with nothing being too much bother. He handled the sale very professionally always on time and communicated everything I needed to know in a straightforward manner.It was a pleasure .