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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
611 ratings and 324 comments received in the last 90 days.
16 November 2023
great communication, friendly, helpful, proffesional
11 November 2023
Despite the fairly long delay in acquiring my new vehicle, the Centre kept me informed about the delays and I was made to feel like a valued customer at all times. From the initial interview to the final handover, the service was first class.
06 November 2023
Well I've just given you my feedback on BMW Group 1 Farnborough. From Dan Lees Business Director to your lovely receptionists everyone knows how to look after their customers and deliver their next new vehicle
05 November 2023
No nonsense, clear and efficient process
04 November 2023
Alex, at Group 1 Farnborough was great throughout the process. Super friendly and didn't oversell it at all.
04 November 2023
Although the car took a little longer to arrive it was an easy transaction and just handed over my part exchange etc.
03 November 2023
Very satisfied. Alex was a brilliant salesman and got me a great deal.
02 November 2023
would have been higher if the car i actually ordered was what I received.
02 November 2023
Alex was able to secure us a slot for the build and the car was ready so quickly! Fantastic job.
02 November 2023
I was always greeted with smiles from your friendly members of staff.It's a pleasure dealing with Jack. He's always very friendly, polite, helpful, efficient, knowledgeable and regularly kept me updated from purchase to delivery of my new car.
01 November 2023
Chris explained every thing clearly and made the purchase easy.
01 November 2023
Everyone friendly, knowledgeable, interested and engaging. A great experience.
01 November 2023
Really happy with the new iX3 and with the process of getting podpoint to install the charger for free as part of the process
01 November 2023
Again, Nick made it super easy to get everything done and arrange a time to collect the car and drop off our old car
26 October 2023
As above
23 October 2023
Booking a test drive was very simple and picking up the new car and exchanging the old one on the day was quick and efficient.
18 October 2023
Excellent service, very efficient, all paperwork was completed via email and the Team were happy to answer queries - very impressed
17 October 2023
Service provided by Nick Dempsey
11 October 2023
Alex helped selecting options, explained in detail what everything did.
11 October 2023
Alex made us feel at home and a valued customer throughout the entire process. I whole heartedly recommend BMW's sales team for their expertise, customer-centric approach, and commitment to delivering an exceptional buying experience.
04 October 2023
Marc and Alex always went above and beyond for us, and i felt the entire experience a pleasure rather than a stress.
04 October 2023
Kept me up to date throughout and got the car quicker than expected ??
04 October 2023
Nick was great communication wise and worked hard to find us the right car despite some challenges with the spec we wanted!
30 September 2023
Found everyone at the centre very helpful, friendly and knowledgeable .
29 September 2023
Reception and management of my experience at the centre was comfortable, professional and effective.
29 September 2023
Our sales advisor Nick was very helpful and ensured a great handover
28 September 2023
Barons Farnborough offer outstanding service
28 September 2023
Extremely professional
27 September 2023
Good sales advisor, very knowledge on the product and plans available to purchase.
27 September 2023
Everything went really smoothly we were well looked after and the service was excellent
27 September 2023
Friendliness is always of the best
26 September 2023
Nick Dempsey, was very friendly, polite and new the car I purchased. He helped me learn the necessary elements. This is my first BMW. Nick is very kind and patient.
25 September 2023
The setup was so nice, being able to see your car being made on the screen , all the way along to collecting it, was such a smooth experience when I thought that couldn't be possible
20 September 2023
The sales guy (Nick) whom we dealt with was very easy to work with in all respects.
19 September 2023
Very happy. I need a car promptly and Chris and the team did everything they could to meet my needs
15 September 2023
Great customer experience from start to finish.
13 September 2023
A very professional but also friendly approach Treated me with respect and always on the ball and focused on delivering a great experience
13 September 2023
Easy and enjoyable.
12 September 2023
It was displayed beautiful and the hand over was explained brilliantly!
11 September 2023
It was so easy to come and take a look and test drive my chosen model of car. Once ordered the car came really quick.
08 September 2023
I was collected from the train station, and car was ready.
06 September 2023
The whole process went very smoothly
05 September 2023
Excellent relationship with representative Nick Dempsey
05 September 2023
The dealer created a great deal for us to change both our vehicles. Handover was swift and easy; our sales person took time to help my wife set up the vehicle.
04 September 2023
Jack was exceptionally helpful from start to finish
24 November 2023
Parcel shelf rattles constantly, was told with the back seats folded it goes away however it did not
23 November 2023
Charlie Hyde looked after me and my car this time and gets an absolute ten out of ten (10/10). The whole experience was excellent and my second time with Farnbrough. I'll be sticking with them from now on because I'm so impressed with them.
23 November 2023
one hour booking grew to 3 hour wait
23 November 2023
As always from moment walk into reception staff are friendly and helpful
23 November 2023
Only one slight criticism; the interior valet was not very good. The passenger seat wasn't cleaned properly and the driver's foot well was muddy.
23 November 2023
As above
22 November 2023
The service was undertaken in a very prompt and efficient manner and the service advisor and the rest of the team at the garage all assisted in making my visit as pleasant and comfortable as possible.
22 November 2023
Quick service. Phoebe was very helpful
22 November 2023
Would have been 5 stars but the coffee machine had run out of chocolate.
22 November 2023
The job was completed in the allocated time and I received the car back cleaned.
22 November 2023
Constant communication Took the time to explain everything to me Efficient Polite and welcoming
22 November 2023
I'm happy
22 November 2023
As stated above first class service.
22 November 2023
Good communication by Louis Denton. He delivered the promise.
22 November 2023
Both Charlie and Sophie display all the characteristics you'd hope for in employees. They care about their customers, they stay in touch and they are extremely pleasant to be around. I simply cannot praise them highly enough.
22 November 2023
Excellent experience as usual! Thanks to the whole team, and to Joanna for looking after me so well.
22 November 2023
Was really looked after -
21 November 2023
As per question one
21 November 2023
Initially advised of delay on the car booking and then on arrival had to wait for the paperwork One if the young ladies took this over and dealt with it quickly and efficiently
20 November 2023
Mix upon the booking time and the fact I would be waiting onsite, so time was changed.
20 November 2023
As above
20 November 2023
It was in for 2 recalls, only 1 was done. We were told they didn't have enough parts to do 1 of them.
19 November 2023
Great communication, from star to finish.
18 November 2023
Service was ok but they didn't clean my car well. Didn't even hoover the boot!
17 November 2023
As I'm disabled the car was picked up and dropped off
17 November 2023
The advisor was super help full with my booking in on arrival.
16 November 2023
Very informative
16 November 2023
The service centre kept me well informed of the service requirements
16 November 2023
As above
16 November 2023
not service but MOT
16 November 2023
Work on the car itself ok but overall level of service has been declining recently to a lower level than Barons. New processes require much more customer effort for a lower level of service. Communications during the process are rather random.
15 November 2023
Very tentative. The only issue was the coffee machine was not working!
15 November 2023
Had no issues
14 November 2023
As above
14 November 2023
Very quick service informative
13 November 2023
My car was serviced and ready by the end of the day as promised.
13 November 2023
as above
13 November 2023
Dealt with everything very effectively. Liked the video vehicle check underneath car. car washed ready when promised.
13 November 2023
Staff were lovely, just seems under resourced or to popular.
13 November 2023
Everything completed
13 November 2023
I was treated well and the people were nice
13 November 2023
Thorough. Good communication.
12 November 2023
This based on the past few visits to this centre where the service was poor
11 November 2023
Quick service, fair prices and good advice
10 November 2023
See above
10 November 2023
I had a car issue and they resolved my problem and made a follow up call to check all was OK
10 November 2023
Because it was good
10 November 2023
I waited for my car to have the service, offered a drink, and able to get on with my work.
10 November 2023
As above
09 November 2023
Everything was easy and full clear comms were given to me throught the day and before
09 November 2023
Kept me informed every step of the way
09 November 2023
Again, easy to deal with, staff are willing to help you and keep you informed. Courtesy clean was a nice touch
09 November 2023
Friendly staff, easy Check in
09 November 2023
As above
09 November 2023
Good service. Car clean was average. Gave me wrong information about tyres which meant I ordered the wrong ones .. and have to go back again. and annoying to get call telling me to make sure I give a 9 or 10 on the survey!
09 November 2023
Staff helpful and friendly. Work appears to have been carried out effectively
09 November 2023
From the moment I walked in I was greeted with a warm welcome, the Receptionist booked my car in for the recall and then a gentleman went through the details for my loan car and took me to it.
08 November 2023
Very good service
08 November 2023
Outstanding service
08 November 2023
I was given the impression that my car would be cleaned and vacuumed, it didn't happen. I question it collecting the car, I was told they only vacuumed the driver's seat, which didn't happen. Disappointed, as it doesn't cost much to clean, spent £500
08 November 2023
See above. Offer lift home for those who only have one car and live some distance from public transport,
08 November 2023
Very good customer service and communications
07 November 2023
Complete information given on service carried out.
07 November 2023
Kept up to date with progress of service
07 November 2023
Good service
07 November 2023
I booked the car in for its annual minor service. The work was carried out plus extra brake fluid change. Only to be told that a major service is due in 3000 miles. I find it very confsuing why a major service wasn't carried out with in the start.
07 November 2023
Service is top notch.
06 November 2023
Sorted out the issue and provided great service
06 November 2023
Overall satisfied with the service. Car was at the service centre all day (9-5) and although it wasn't ready when I arrived, the wait wasn't too long, and the service advisor explained why it took longer than expected.
06 November 2023
Good service, but communication of when the car was ready could have been better - I had to phone Group 1
05 November 2023
It was the first time that i'd used Group 1, and I couldn't have been more impressed.
05 November 2023
Everything was 5 star
05 November 2023
Always friendly efficient and nothing is too much trouble
05 November 2023
No problems
05 November 2023
I was contacted by the engineer daily to let me know of the delays.
04 November 2023
1. Recall was completed well within time frame specified for work. 2. Car was available to drive away outside but advisor took about another 10+ mins to complete paperwork. 3. Coffee machine was out of service See above Answer 1
02 November 2023
Excellent customer service, dealt with the problem and kept me informed at all times.
02 November 2023
Didn't seem to be aware at check-in that oil leak needed attention, even though confirmed in text.
02 November 2023
the service team did not carry out the requested tasks
02 November 2023
The actual work done was carried out without issue and the car was returned washed and cleaned
01 November 2023
Booking system was easy. Work done was explained. Kept informed of progress.
31 October 2023
Mot complete within specified time, good waiting area and car cleaned
31 October 2023
All explained to me
31 October 2023
It was efficient and had 0 issues.
30 October 2023
All do e with no oroblems
30 October 2023
I needed a fast turnaround while I waited, and it was faster than expected, and they still managed to clean my car which was a very nice surprise.
30 October 2023
Primary issue not resolved Secondey issue was corrected but my service advisor wasn't sure what the problem was following my initial visit to the garage!
30 October 2023
They dealt with my queries and the service went smoothly
30 October 2023
Good attention from the team. Still missing a couple of quotes that J asked for though
30 October 2023
Everything went smoothly. I appreciated the video overview looking at the car from the technician.
30 October 2023
Did more work than had been booked in a timely manner.
29 October 2023
I don't like the location of Ash Vale for servicing. It's a pain to get to, parking is poor.
29 October 2023
Friendly helpful staff
29 October 2023
Service was friendly and moved to date to accommodate without any hassle - good context throughout
29 October 2023
Can't think of anything to complain about.
28 October 2023
As above . see previous comments . knowledgeable staff
28 October 2023
Kept me updated with the vehicle repairs, cost was better than I expected, also my vehicle was booked in very quickly and the jobs completed to my satisfaction.
28 October 2023
My car was pre-checked for MOT which found the need to replace tyres. Had this pre-check not been done then the car would have failed the MOT which ultimately would have been to greater cost for me.
26 October 2023
Great communication and customer journey.
25 October 2023
As above. Excellent communication from Louis every step of my experience.
25 October 2023
Generally very good, the car was cleaned, they were able do the airbag service ahead of the second planned appointment. Good setup to work from the dealer. (WiFi + Coffee + Biscuits)
25 October 2023
Booking process poor, couldn't get car in for weeks, very negative call handler who seemed to be reluctant to provide warranty care. Service Dept in middle of nowhere but staff were helpful and friendly...and found me a loan car!
25 October 2023
As above
24 October 2023
Friendly and very quick service
24 October 2023
Steve Parker kept me completely informed of time scale for repairs .
24 October 2023
Quick efficient we'll communicated
24 October 2023
Effortless, efficient and helpful service
24 October 2023
Haven't dealt with the problem
24 October 2023
Good customer service
24 October 2023
As above
23 October 2023
Very satisfied as the feedback on the car was precise and any questions were answered for me. Put me at ease knowing exactly where my car is at in terms of condition etc.
23 October 2023
From booking to dropping off the car and picking it up, it all went very smoothly
23 October 2023
Booking was easy, work was done promptly and picking up my car was quick and straightforward
23 October 2023
The service advisor kept me informed about the progress of the brake fluid change.
23 October 2023
They completely fixed the car.
22 October 2023
See above.
22 October 2023
The car was serviced and MOT'd and returned having been washed and cleaned inside and out - perfect
22 October 2023
There was no communication with me, and my windscreen was damaged
21 October 2023
Good communication, high standard of work.
21 October 2023
The quality of spare parts and labour are very good.
21 October 2023
Drove away with a smile on my face! Louis Denton certainly went the extra mile for me. While the vehicle was in for the week Louis kept me updated on progress and correctly recommended the replacement items. I was really impressed with handover.
19 October 2023
Excellent customer service and product.
19 October 2023
Efficient helpful service. Car was returned immaculately clean.
18 October 2023
Very good service with a friendly and well informed team.
17 October 2023
Love the video showing the underside of my car- something I am unable to access myself!
17 October 2023
Iv already said what happened in the txt message review I got
17 October 2023
Good customer service
17 October 2023
Charlie was great
17 October 2023
Just a five star service with polite, understanding, respectful employees
17 October 2023
Prompt efficient service when making initial service booking. On the day the checked in was handled well on by behalf. Service completed ahead of projected timescale. Only slight issue was the driver seat position was changed
16 October 2023
I was satisfied but the service overran to the next day. Group 1 followed up with a phone call and I explained that I needed the car the following day for a 180 mile journey and it was made ready ahead of departure.
16 October 2023
The representative was helpful, quick and well organised
16 October 2023
Everything went as planned and I was kept fully advised throughout my visit
16 October 2023
No issues
16 October 2023
Despite changing telephone instructions to my mobile, was not updated in each department. Therefore calls were going to the wrong mobile
16 October 2023
The service was thorough
16 October 2023
Very personable and comfortable service with regular updates where necessary.
15 October 2023
It was a recall issue. No cost. But my car was still cleaned- very nice. Maybe get a spare kettle for when the coffee machine is broken?
15 October 2023
BMW agreed my issues related to the EGR Recall, but then said they were nothing to do with it. My bill was inflated by analysis costs that were not used to identify the problem. Why were these not paid by BMW.
15 October 2023
Perfection and great service.
14 October 2023
Waited weeks for appointment Not actioned recall and further appointment will be necessary On non recall issue - parts did not arrive until late on day by which point those parts which had arrived had been fitted to another car! Poor comms
14 October 2023
Nothing to complain about at all
14 October 2023
Only downfall was when collecting my car the engine management light was still on. The service manager and Chris the service advisor went above and beyond to get the fault rectified so I could collect my car the next day
12 October 2023
Good workmanship
11 October 2023
Was great from start to finish. I arrived early but vehicle was seen to promptly and I stayed on site and worked in the meantime. Automated check in system was very good too and they even did that for me too
10 October 2023
Completed ahead of schedule incing the recall that was originally planned for return visit
10 October 2023
All good
09 October 2023
Every Happy. Good job.
09 October 2023
They explain what they have done.
09 October 2023
Easy and polite booking of slot and on tne day service.
09 October 2023
I am being given a professional and high quality services.
09 October 2023
I'am very pleased with the service they have provided and I would definitely recommend my friends and family.
09 October 2023
All aspect of the service fully explained in a straight forward way.
09 October 2023
Excellent and friendly service!
09 October 2023
Call to say car ready. Arrived to pick it up at 3.50pm but didn't walk out of the garage until 4.14 nearly 25 minutes later. If you're going to charge premium prices for servicing etc, you have to provide a premium service. This wasn't.
09 October 2023
Very happy and satisfied with the service provided.
08 October 2023
No reason to complain about anything
08 October 2023
Entirely satisfied with work done. Wheels and car cleaned.
07 October 2023
The admin needs to be much better to score 5 stars. The car in for service was a BMW X3 30d but the invoice was produced for an old X3 20d.
07 October 2023
I was kept up to date throughout
07 October 2023
Service etccompletedinasatisfactory and timely nanner
05 October 2023
The recall which was part of the reason for your having the car all day was mot carried out. The brake fluid service and other checks should not have taken that long.
04 October 2023
Simon provided great service and made everything simple.
04 October 2023
Not great. Will be trying a different BMW dealership
04 October 2023
My car was serviced and returned very quickly after asking if they could prioritise.
04 October 2023
Attention to detail
03 October 2023
The staff were lovely . Any issues were with the system . Steve was helpful and the receptionist
03 October 2023
Very informative and knowledgeable staff with excellent customer service
03 October 2023
First rate service
02 October 2023
PS I really don't like filling in these surveys
02 October 2023
They told me a service was due and carried this out even tho it was just booked in for MOT
02 October 2023
Because we are satisfied with the work
02 October 2023
Brilliant from booking car in .servicing always on time and always kept well imformed
02 October 2023
Nick handled everything brilliantly
02 October 2023
Efficient polite timely
01 October 2023
Read well organised and great service
01 October 2023
Charlie, our contact was brilliant and set me up with the app while I was there. She was friendly, but professional and had a lot of patience. Would definitely want to deal with her again. A credit to your company
01 October 2023
Staff were always helpful and made the process simple and efficient. Staff members Richard Thorne and Charlotte Hyde in particular were great to deal with.
30 September 2023
Everything was amazing apart from the wash included. The grill in the bonnet that catch the leaves was not cleaned.
30 September 2023
My service experience was excellent. The member of staff was very helpful.
29 September 2023
I have no real complaint with Group 1, apart from the lack of loan vehciles for short notice when my car has been faulty, i have always had to have a hire car sorted by BMW assist.
29 September 2023
When arriving to collect my vehicle at 5pm, I was left waiting for 30 minutes before eventually getting my car back. A fault I reported about my rear heated window I don't believe was satisfactory dealt with over 2 visits.
29 September 2023
Didn't get map updates so a bit annoying as don't live locally if have to go back for this Can you confirm if I need to bring car in for this as did receive something on my map remotely
29 September 2023
Friendly staff
28 September 2023
fast and efficient
28 September 2023
Very smooth experience
27 September 2023
Easy to book in and leave keys with the automated system, I was phoned when the car was ready for collection, all went smoothly.
27 September 2023
I felt that I was treated like an idiot, given wrong/totally misleading information and then they tried to sell me a rear tyre that supposedly had a slow puncture but absolutely did NOT; it had had a puncture successfully repaired 14 days earlier.
27 September 2023
Customer was very good and accommodated my needs for car being ready before the school run. I would add there could be improvement to have the option of both a text and phone call when the car is ready. I missed the call and voicemail
27 September 2023
The only concern was the fact that I have miss matched tyres, front and back and it was not clear that this would be the case, when I accepted the value presented.
27 September 2023
Professional and understanding service from Stephen Parker who knows what customer service is all about.
25 September 2023
Check-in was smooth and quick; rep checked to ensure my instructions were correct as non-essential item was requested Work was sompleted earlier than I expected better fitting in with my schedule Pick-up went quickly with full explanation of results
25 September 2023
I was contacted and informed throughout the service.
25 September 2023
Quick and efficient
24 September 2023
Customer service
24 September 2023
Great front desk stuff, very fast repair. They are much better than Marshall in Hook
24 September 2023
Very pleasant. Staff were courteous and professional
24 September 2023
Service carried out efficiently and effectively reporting back in issues found
24 September 2023
Steven was good with his communications
24 September 2023
The service attention was first rate
21 September 2023
Very happy and entirely satisfied.
21 September 2023
Very professional was not waiting long kept coming out asking if I'm okay if I needed anything
21 September 2023
Efficient and friendly service on reception. Good communication throughout the process.
21 September 2023
All staff were exceptional
20 September 2023
Very satisfied.
20 September 2023
Efficient service and well looked after.
20 September 2023
Well looked after, finished no time with no issues.
20 September 2023
From the PCP agreement right through to the aftercare, you feel valued
19 September 2023
Parts department- great. General enquiries on a phone- ok, but they never call you back (never keep their promises). The job wasn't done according to TIS and I could have done the same job on a driveway myself (if not better). Why go to dealership?
19 September 2023
The one thing that I am not satisfied is I already join the service plan when I bought the car. But everytime i make the reservation/checkin, I need to repeat what i have join. It also didn's show my service plan in my app.
19 September 2023
Software update and changes not detailed.
19 September 2023
Everything was done exactly as discussed . The valet exceeded my expectations.
19 September 2023
Ease of booking an appointment and making amendments if circumstances change. Kept informed of progress throughout with updates on progress. Confident work has been completed to a high standard.
18 September 2023
Car was serviced promptly
18 September 2023
Professional Service - thanks!
18 September 2023
Faults happen with cars, I can accept that. BMW handled the repair of my vehicle very well.
18 September 2023
Always completely satisfied with service
18 September 2023
You could only get half the work done.
17 September 2023
The service engineer explained everything. Very professional.
17 September 2023
All work was carried out as requested with good feedback of what was found.
17 September 2023
Like I mentioned text feedback only and then not doing what the car was in for from my side. Also I got back a filthy car, when I dropped it off I had cleaned it completely. The dealership didn't bother to wash it and had parked it under a tree.
17 September 2023
Looked after well
16 September 2023
Very polite and quick service.
16 September 2023
made clear what work needed doing immediately and what could wait
16 September 2023
Louis was excellent throughout!
16 September 2023
Team onsite very pro active, well organised and Charlotte did a fantastic job.
14 September 2023
Very good
14 September 2023
Actually we had ro query an Amber warning light that was on after the software recall. Previously it was not on and we have been told after questioning it, it's because the mot is due in a few weeks. I don't think that's great.
13 September 2023
Everything about it was top class from the booking, the updates and reminders and the service on site.
13 September 2023
Very professional
13 September 2023
I know Group 1 giveing free wash service who come for service, which is good. On my 2nd/3rd visit for service I was agreed for complementary wash, but in result it was not washed properly, was only wiped. ?? need to change word either wash or wipe.
13 September 2023
Being kept informed of progress and issues
13 September 2023
The service on the day was good, the team were friendly and helpful, good comms, and the car was returned clean.
13 September 2023
Kept informed at all stages of the booking and hassle free service.
12 September 2023
Car all fixed, easy drop off and pickup experience
12 September 2023
Quick, plus good communication.
12 September 2023
Overall good service and good staff. They understand my concerns. They try offering competitive prices, this time I felt a £15-20 further discount would have been quite a nice price. A complimentary drop for 1-2 miles but might a big welcome
12 September 2023
Very satisfied with service
11 September 2023
Because the service is impeccable.
11 September 2023
The staff were friendly and helpful, the service was completed quickly, I was kept informed, and the final price was slightly cheaper than quoted.
11 September 2023
All works where carried out and where contacted as soon as car was ready
11 September 2023
I received great service and the staff at the service centre are friendly and helpful.
11 September 2023
Excellent customer service, completed task ahead of quoted time, clear and reasonable charges
11 September 2023
A bit pushy on getting my car in for a service and MOT
11 September 2023
The personal service and customer care was excellent.
11 September 2023
Steve Parker and the lady on reception very helpful and kept me informed what was going on while car was with them ????
11 September 2023
Very good meet and greet. Made to fee valued. Joel and Steve (I think) were both very welcoming and informative.
10 September 2023
No issues and easy responses
10 September 2023
Motobility needs improvement
09 September 2023
Unfortunately of the 4 things it was booked in for, although told it was all sorted. Have to book back in for 2 recurring issues
09 September 2023
Pleasant helpful staff, kept me informed of status of work at all times
09 September 2023
I had no reason to say less!
08 September 2023
the visit was as expected, the car made available for my collection when promised and the service advisor could not have been more helpful.
07 September 2023
I have every confidence in the representatives I had dealt with
07 September 2023
Completed the job quickly and didn't over charge. seemed like good value.
07 September 2023
Efficient, but slightly longer than expected.
07 September 2023
Kept me informed,from texting to calling.great service
06 September 2023
Impressed with ease when I turned up. In and out within a few mins. Thanks to Charlotte for making it painless!
06 September 2023
It could only have been improved if a loan car had been available from the start.
06 September 2023
100% satisfied kept up to speed with what's going on
06 September 2023
Very slick operation from entry into the service centre to the return of my car.
06 September 2023
All went well
06 September 2023
Videos and talk about issues was brilliant
06 September 2023
Everything carried out as promised
05 September 2023
Charlie is a pleasure to deal with
05 September 2023
.
05 September 2023
Did what was needed to be done
05 September 2023
Everything I needed was handled effectively.
05 September 2023
Completed the work quickly and started it early for me
05 September 2023
All staff friendly and professional
05 September 2023
Quick and efficient service
05 September 2023
Pleasant service from BMW experts, but not cheap.
04 September 2023
Good customer experience.
04 September 2023
Good customer service provided
04 September 2023
Cleaning of interior of car very poor
03 September 2023
Just effortlessly done. But it was a recall.
03 September 2023
Everyone is so attentive
02 September 2023
Everyone was very helpful and did as required
19 November 2023
Alex Haggarty looked after me completely and ensured the handover was smooth. There was a problem with air pressure in a tyre on my new car and he went out of his way to make sure it was resolved without delay.