Our Hindhead BMW Centre is closing on 31 December 2025. Customers can now enquire for sales, service and repair at Farnborough. Click here for more information.
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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
382 ratings and 261 comments received in the last 90 days.
04 March 2026
I have dealt with Richard Thorne for many years and he always provides a great handover with attention to detail and answers any questions.
04 March 2026
I entered the centre with minimal knowledge and Chris was able to help and guide me into the car I purchased with professionalism and expertise.
03 March 2026
Nick Dempsey was a pleasure to deal with at all times and made the process simple with good recommendations.
27 February 2026
Nick was a great sales executive, he was welcoming, patient, informative and helpful.
27 February 2026
Great service by David Seal
24 February 2026
Richard, professional, no BS, caring, warm, understanding and extremely easy to deal with. His vast experience is obvious and years of experience.
24 February 2026
George was super friendly and helpful during our purchase
21 February 2026
Great customer service
13 February 2026
George was brilliant during the whole process,knowledgeable, professional, communicated well and spent a lot of time exploring options across vehicles/finance plans. Thanks for all your support, I would definately recommend
11 February 2026
Simon Hockin made sure to put our needs first and this made a real difference to us. He went above and beyond.
04 February 2026
Constant communication from Alex, regular updates. Clear and concise instructions when talking through how the vehicles systems work
29 January 2026
10/10 experience. Chris Ratcliffe has now helped me purchase two cars and has gone above and beyond every time. He always makes the whole process really straightforward and enjoyable, An excellent experience from start to finish.
20 January 2026
Very good and helpful handover
24 December 2025
Lots of good communication Good negotiation very nice person (David Seal) to deal with
08 March 2026
Problem was resolved quickly and I was kept updated throughout
08 March 2026
Quick resolution to the issue.
08 March 2026
All good, friendly helpful staff and manager very efficient.
08 March 2026
Fin was friendly and kept me updated with progress of my car and any works required. Fin took the time to help me with the courtesy car and was very patient in doing so!
07 March 2026
No problem all straightforward
07 March 2026
The car was scratched during an MOT test but Steve the advisor responded quickly and had the car repaired the next day
07 March 2026
Kept me informed
07 March 2026
Good service
07 March 2026
Service and MOT were done, car was cleaned, I was kept informed, staff were friendly and attentive.
04 March 2026
Great
03 March 2026
After hiccup with first appointment. No courtesy car available. Second appointment went as planned.
03 March 2026
Very good in many ways. Although got the impression that the engineer did not know how to help us check that the software was working properly before we left.
03 March 2026
Completely satisfied
03 March 2026
Problem not resolved and no resolution.
03 March 2026
second time my car has been in for the same issue and still not fixed. Had to re book for a third time. so not impressed with the service to date
03 March 2026
Hi, It was very easy ,a super service.
03 March 2026
Very informative
02 March 2026
Staff were friendly and helpful, the only issue was the parking was difficult in such a tight space site
02 March 2026
Welcome on arrival and quick check in process. Kept me updated and ready when they said it would be.
02 March 2026
Couldn't fault it. I will be moving my wifes BMW tp Group 1
02 March 2026
Excellent service experience
02 March 2026
Good overall service
02 March 2026
Waited while my vehicle was MOT'd. Made to feel very welcome, great communication.
02 March 2026
Excellent as always.
02 March 2026
I haven't had to take a car in for repairs for 11 years now and my experience with Group 1, and in particular Fin who greeted me upon arrival, was fantastic amd left me me feeling confident that my car was in good hands.
01 March 2026
Great service from the service advisor
01 March 2026
Very friendly and helpful staff
01 March 2026
Once the car was in, the service was excellent. However, if it were not for Chris Read (who sold me my car), I would have been waiting another month to get my car in. Chris even lent me his vehicle while my car was being looked at. Credit to Chris.
01 March 2026
I was kept updated as the work was carried out
01 March 2026
The panel in the footwell has not been put back properly and I can do it so I will need to retrun
01 March 2026
Everything was sorted in a timely and professional manner
28 February 2026
I was told MOT would be £39 but I was charged full price £59. Also I was told it failed the test because of the track rod leaking. But at the end they need to change both. The place was difficult to park, it was full of cars. It was also a long wait.
28 February 2026
They have quotes a real good price compared to other dealers and did good service too.
27 February 2026
Dissatisfied
26 February 2026
Excellent service
26 February 2026
This time the service was as expected, in particular when compared to the previously terrible experience. Conversation was professional, polite, and no mismatch on the costs, between phone and emails.I believe they tried their best.Complimentary wash
26 February 2026
Great team, great service
26 February 2026
Had a Drive Train warning on 1 day old BMW and staff were extremely helpful even though I had no appointment.
26 February 2026
I was pleased with the quality of the service and the service advisor. This said, the centre was very busy and waiting times were long. Car dropped Friday morning for servicing only recovered Monday evening due to a relatively minor fix.
25 February 2026
There is no reason not to.
25 February 2026
excellent, swift service
24 February 2026
Apart from having to battle with the heavy traffic in Farnham/Farnborough everything went smoothly. Courtesy car was nice and staff very helpful
24 February 2026
Slick arrival and departure
24 February 2026
I was looked after by very professional and friendly staff.
24 February 2026
Warm friendly greeting and kept informed throughout my visit.
24 February 2026
Kept informed. Car ready when requested
24 February 2026
comms and service met all expectations
24 February 2026
My advisor Paul Hadlow gave a very clear explanation, and helped me understand what I needed to do to keep my car in good condition.
21 February 2026
Excellent service.Very friendly and efficient Very pleased Thank you
21 February 2026
They had the courtesy car ready for when I arrived, the service guy was very polite,friendly & professional, the run-in service on my M4 Competition was completed within 2hrs with a complimentary health check video. Great Service!!
20 February 2026
Good communication
20 February 2026
Smooth efficient process, helpful service advisor. Work completed on time and to budget.
20 February 2026
Absolutely
20 February 2026
Very professional. No issues.
19 February 2026
Overcharged on quote and final invoice im currently paying with bumper called several times noone is coming back to me either Jordan the person who was looking after me or Talyor who assured me the manager is calling me back
19 February 2026
Jordan kept us informed of progress and the warranty fix was carried out very efficiently.
18 February 2026
Efficient and good communication
18 February 2026
Great service from your team especially by Finley Dent who kept me fully informed and updated throughout.
18 February 2026
The young chap who took the car in and checked me in provided an excellent service and got the car back to me at the time that he had promised.
18 February 2026
MOT test accomplished as required. Inspection video sent by email and car valeted free of charge. Everyone polite, helpful and patient.
18 February 2026
Efficient and cost effective
17 February 2026
They were very helpful and kept in touch with me.
16 February 2026
Two areas of concern, once the car was cleaned it sat outside the reception for nearly 25 mutes before somebody came out to let me know it was ready. it was a further 15 minutes before I was able to leave. The person giving me the keys said that th
16 February 2026
The work was taken out in timely and professional manner.
16 February 2026
Good communications, ease of booking and vehicle returned by the agreed time.
16 February 2026
Quick Diagnosis and Resolution Thanks
16 February 2026
Very polite and welcoming on arrival
15 February 2026
My experience was very good at Group 1 Farnborough
15 February 2026
Efficient , polite and professional
15 February 2026
Slight negative. Engineers reoprt said nail in tyre. Had this checked and there was not one
15 February 2026
Great service. Staff are friendly. Jordan kept me informed of the repairs. Called me when car was ready. Did not expect the car to be cleaned. Also ordered parts and they were ready as promised. Thank you.
15 February 2026
Was looked after well. Had free WiFi to allow me to work whilst waiting for the service to complete.
15 February 2026
Despite having booked 2 MOTs and possible service on 2.12.25, a message on land line at 6.15 pm on 6.2.25 changed two 8am bookings to 9 and 10am (my car plus son's car.) I had to sit and wait for 5 hours. We arrived for 8am.
14 February 2026
Very professional car was looked after and staff were very efficient
14 February 2026
Excellent service
14 February 2026
Expensive
14 February 2026
The service was fine and the person from BMW perfectly polite. The cost of the service is too much and the location painful for me to get to. I will use a local garage in future.
13 February 2026
Always good service but get rid of the self service check-ins, they are totally impersonal , please employ real people.
12 February 2026
Polite and efficient service
12 February 2026
Proactive and efficient
12 February 2026
The process was seamless. From first contact through booking, delivery of my car to the workshop and it's subsequent collection, everything was straightforward and stress free.
12 February 2026
Reception staff were so helpful and friendly on arrival. Appreciated the call with an update on my vehicle. Better experience than previous visit. Check out was handled well.
12 February 2026
All sorted quickly and efficiently
11 February 2026
Quick and easy,and a clean car afterwards,could not ask for more.and looked after by Finley dent who kept me up to date,great service.
11 February 2026
Steve and team were fantastic. Will use again
10 February 2026
Car was serviced, MOT'd and valeted whilst I waited in a pleasant wait area with coffee ! I was on my way home within the estimated time frame in a lovely clean car ! Saving me a couple of hours cleaning when I got home !!
10 February 2026
I had booked (well in advance) a large service "as you wait). This was in order to spend as little time as possible with the service. I let the workshop know that I was in a hurry. Yet it still took 2.5 hours despite indicating 1.5 hours
10 February 2026
Service representative was rude, ignoring my wife's questions and at some point even told me to shut up so he could speak. I was charged for services that couldn't physically be carried. Uneven tyre pressure despite paying for it. Ambiguous invoice.
10 February 2026
Kept informed, great waiting area professional staff.
09 February 2026
all service carried out very well.
09 February 2026
Helpful, communicative
09 February 2026
Would have been 5 stars but for the long wait when picking up.
09 February 2026
Good service
09 February 2026
Long wait for my contact to bring out bill
09 February 2026
kept me informed. polite professional.
08 February 2026
Bradley was an amazing service advisor. Kept me updated throughout the day.
08 February 2026
Excellent service from the whole team.
07 February 2026
Great communication throughout the day. Very happy with the service provided.
07 February 2026
I was welcomed to the dealership as soon as i arrived. I was looked after by a friendly member of staff, the MOT was done on time, the car was cleaned and washed, all within an hour. I was given a video of my tyre tread depths.
06 February 2026
You did what you said you would without fuss. Clear information given by excellent staff. Sorry again that I spilt coffee on your floor.
06 February 2026
Great service from a very kind friendly staff that treated myself and greeted me and kept me updated about everything. I'm very thankful for their service and support on the day.
06 February 2026
The score was let down by fact MOT could not be performed as your emissions machine broken and no date to fix. Why don't have a back-up
05 February 2026
Always a great experience.
05 February 2026
Car went back twice for same problem and wasn't repaired properly and the speaker in the rear of the was damaged
04 February 2026
Happy with the way in which the works were undertaken. But I was a little frustrated with having little or no fuel in the courtesy vehicle, where I noticed I had 24 miles left having just entered the motorway.
04 February 2026
It would have been useful to know when my car was going to be serviced. I was asked to arrive before 10 and I could have arrived way later which would have been useful to me.
03 February 2026
Completely satisfied
03 February 2026
I was kept informed and the service was professional
03 February 2026
Completely satisfied since every aspect of the service experience was performed and delivered with deep expertise and professionalism.
03 February 2026
Lack of communication and not very accommodating regards to extra works required
03 February 2026
Excellent service and communication
03 February 2026
Very good customer service.
03 February 2026
Brad was very thorough in his explanations in things, kept me updated regularly and even helped out with getting myself a courtesy car as a part was on back order.
02 February 2026
The service received at one BMW Ashvale service Centre was fantastic as always. Good one-to-one attention from Chris who answers all of my questions.
02 February 2026
Fast efficient service and Finn was brilliant!
02 February 2026
Well they know what they are doing as usual.
02 February 2026
Fast and polite. Have had my BMW since April 2024 and only ever used this garage for maintenance. 10/10
31 January 2026
Excellent service as always
31 January 2026
Quick and professional
31 January 2026
Professional, great customer service and attention to detail. Great communication
30 January 2026
Everything went smoothly. Chris went above and beyond to get my car re-tested as my car failed on a tyre first time round. Due to having 50% of my servicing price made the work a very reasonable.
29 January 2026
Jordan was great, super communicative and efficient
29 January 2026
Poor service
29 January 2026
Thorough, gave regular updates
29 January 2026
very satisfied
29 January 2026
Very good
28 January 2026
Staff were polite and efficient!
28 January 2026
Special thanks to Fin and Louis. Customer advisors such as Finley Dent and Louis Denton are making customers like me remain loyal to the brand.
28 January 2026
Great service
28 January 2026
Repair work done as planned and excellent communication from Jordan keeping me informed at all times
27 January 2026
Excellentent efficient service
27 January 2026
High quality, fast service
27 January 2026
Car was repaired ahead of the expected date, staff great as always
27 January 2026
Issue dealt with promptly
27 January 2026
Service from all staff was very good especially the kind lady I spoke to on reception. Ensured everything was explained and how long everything would take.
27 January 2026
excellent all round service
26 January 2026
all good
26 January 2026
Booked into Hindhead. After calling to check all good, we were advised Hindhead now closed, we had to book Ash vale. Called the day before to check all OK we but they had the wrong tyres. Wasted journey. No idea why they don't check!
26 January 2026
The booking process was easy and communication throughout the job was great.
26 January 2026
Everyone very helpful
26 January 2026
I was very impressed with the helpful and friendly service manager. My car was ready earlier than anticipated and I was delighted not to have to pay.
26 January 2026
Having stated that my tyre pressure message had activated please check my pressures as they were low. Assured this would be done I was disappointed this was not managed and the message still active no check had been made
26 January 2026
from start to finish they went the extra mile and were courteous and efficient.
26 January 2026
Fin was responsive and communicated well
25 January 2026
Lack of staff in reception made experience slow but actual sevice on car was faultless
25 January 2026
kept well informed and good facilities while I waited
25 January 2026
Good prompt service and regular feedback.
25 January 2026
Charges were not explained clearly .
25 January 2026
Updates on how progress would have been helpful. I had to phone twice to get that information.
25 January 2026
I requested that my car service (change of brake fluid) could be completed by 3pm and it was together with the complimentary wash. Finley Dent made sure that it was completed by then.
24 January 2026
Alex Beresford-Ward was excellent from start to finish. We bought 2 cars and he handled everything very smoothly and professionally. We will be back in the future!
24 January 2026
My car is in for a warning light. You replaced the accelerator pedal and system. I got the car back Saturday and drove less than 10 miles and the error returned. You then said it was the battery which has now been replaced.
24 January 2026
Good service
22 January 2026
Every thing was completed and car returned on time
22 January 2026
Very Satisfied.
22 January 2026
Jodie was very helpful
22 January 2026
Whist the upgrade problem turned out to be more complicated than originally perceived, the support and communication was exemplary.
22 January 2026
Able to get a quick booking, fast diagnosis and Jordan kept me updated throughout the process
21 January 2026
Both Joel and Brad were fantastic. The recall starter motor was fitted on time, in fact earlier than forecast. Thank you
21 January 2026
The guy I dealt with, cool nick name I forgot was absolutely brilliant. Thank you all. If you can find his name my reg is HN66 BJE
21 January 2026
Care given. Proactive work Good communication
20 January 2026
Happy
20 January 2026
I was very pleased by the service i received
20 January 2026
Flawless
20 January 2026
The service advisor, Bradley Barrett was not only very friendly but very knowledgable. Bradley kept me updated and resolved the issue quickly, and took a genuine interest in resolving. Im very happy with the result and Brad is a real asset to Group 1
19 January 2026
Good service Polite Knowledgeable
19 January 2026
Josh was fantastic with communication and diagnosing an issue I'd been having. Nice centre. Guy on reception was very helpful.
19 January 2026
Timely service regularly updated with the progress of work job done as promised and car cleaned, superb service.
19 January 2026
Chris Gostelow was great.
19 January 2026
I had excellent service throughout. The gentleman at BMW Group 1 who was looking after my car and I also spoke to on the phone was very helpful and patient. Many thanks
19 January 2026
Looked after well and communication good
19 January 2026
Everyone I had contact with were very attentive, knowledgeable and helpful
19 January 2026
Fully informed through the entire process and friendly staff
19 January 2026
Just a routine service which was fine. However my wife came in at same time as she had an yrgent problem with a tyre, centre was very good to accomodate and fix it.
18 January 2026
My vehicle was ready (and the key left on an empty desk by the technician) and I waited a further 20 before asking if my car was ready for me to take. I believe the staff member was on a break so noone was available to return the car to me
18 January 2026
.
18 January 2026
I think it should have been made VERY clear at the time of my booking that a 'service' that appeared on my dashboard was simply an MOT required, which i could have had done locally to where i live. Instead i booked a 'service' and MOT and wasted 1/2
18 January 2026
Very satisfied with the service center was kept informed at all times about what was happening.
17 January 2026
Easy
17 January 2026
We needed to have the work completed in order that could meet the deadline for my hospital admission. It was thank you and a pat on the shoulders for Finley Dent our supervisor
17 January 2026
Good communications and car fixed in 3/4 days despite being a breakdown.
17 January 2026
Very professional service from start to finish.
16 January 2026
Everything completed on time, as expected and car returned clean.
14 January 2026
The repair and product recall were all carried out and with friendly advisors.
14 January 2026
Louis and the team were great as usual
14 January 2026
The service team at BMW Farnborough were professional, welcoming, and efficient. Communication was clear, and the process was handled smoothly. Overall, it was an excellent service experience.
14 January 2026
Great service and communication
14 January 2026
Some confusion over courtesy car
13 January 2026
Friendly and experienced staff.
13 January 2026
Polite friendly service with regular progress updates.
13 January 2026
Great service, good communication. Polite and helpful.
13 January 2026
Good communication and great service
13 January 2026
Very efficient service
12 January 2026
Good overall experience
12 January 2026
It's good
12 January 2026
Professional. Everything explained to me
11 January 2026
Very professional, as always and work done on time.
11 January 2026
Friendly staff, job completed by time requested.
11 January 2026
Charlotte the Service advisor was great, she really helped me out. Brought the car brand new a month before and the tracking was out Charlotte got it sorted and managed to also get my car in a day earlier
10 January 2026
Excellent- the recall work was completed and the loan car was good Fin explained everything and was a good advert for the company.
10 January 2026
Great service
10 January 2026
No complaints the whole team were very professional on this occasion
08 January 2026
Great communication as usual
08 January 2026
I had a query and my contact Jordan Hobbs hasn't even bothered to reply to my last email 22/12/25.I had queried why my invoice for my service included £2.50 washer fluid as I had filled it to the brim just before so could nont have been added.
08 January 2026
Staff very polite and helpful through the whole process.
07 January 2026
Good standard of recall check and good facilities while I waited. Efficient and corteous staff. Excellent complimentary car valet. Took a bit longer than anticipated.
05 January 2026
Fast and professional
03 January 2026
Service advisor was amazing, very friendly and kept me up to date. Although it was booked in for winter service, as my service was due, I asked if I could that done and it wasn't a problem, and washed what more could you ask for in winter
03 January 2026
Great customer service
02 January 2026
Always receive prompt pleasant communication and service
02 January 2026
Helpful and friendly staff
01 January 2026
Job carried out as per recall
31 December 2025
Service and work needed done quick and no surprises.
30 December 2025
Simple things done well
30 December 2025
They are accommodating and offered hot drinks whilst waiting.
29 December 2025
Nice people, efficient service
29 December 2025
Efficient no problems at all
29 December 2025
Just very good service
28 December 2025
Good service and communications.
27 December 2025
Louis Denton was so professional, keeping me informed on the progress of the work and discussing the results
27 December 2025
Fitted me in at short notice for a recall.
27 December 2025
Great service. Regular updates on job including video report of your vehicle. Great thanks to Jordan Hobbs who was managing my repairs.
26 December 2025
Finley was polite and attentive and kept me updated throughout the day
25 December 2025
Very efficient
24 December 2025
Great service from all the team
23 December 2025
Excellent updates on drivers assistance issue with my car and also the tyre check video was very informative!
22 December 2025
Always good efficient service.
22 December 2025
See above
22 December 2025
Did not resolve the fault and were unable to provide courtesy car until 19th Jan which was not acceptable.
22 December 2025
Got given an advisory for something very questionable. But overall okah
21 December 2025
Seems mean to mark you down on internal car clean
21 December 2025
Engine warning light came on 5 miles after leaving service centre. attempted to contact the centre by email and phone but no one has returned my call. Spoke to someone who called seeking feedback, said would contact centre on my behalf - nothing.
21 December 2025
Kept informed at all times
21 December 2025
Very happy with the service
20 December 2025
Friendly and efficient
19 December 2025
Great service overall
19 December 2025
Friendly and professional
19 December 2025
Everyone was very welcoming, easy to talk to, and everything ran smoothly.
17 December 2025
Service duration longer than anticipated
17 December 2025
Polite professional service
16 December 2025
A positive experience and professional service with care & attention to detail.
16 December 2025
Team at Group 1 are really really good. I actually quite enjoy being there waiting for my car to be serviced. Much Much better customer service over BMW in Guildford
16 December 2025
Professionl, friendly, kept me fully informed during the MOT/check process
15 December 2025
All work was carried out to a high standard and the service advisor, Lewis, was excellent.
15 December 2025
Very professional.
15 December 2025
First class service throughout and road tested my car
FIND Group 1 Farnborough BMW
Address
- 105 Farnborough Road, Farnborough, Hampshire, GU14 6TL
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01252 883415
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
Address
- Lysons Avenue, Ash Vale, Surrey, GU12 5QF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01252 882520
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
Address
- Lysons Avenue, Ash Vale, Surrey, GU12 5QF
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:Closed
Phone
- 01252 882520
Farnborough as well as surrounding areas including Aldershot, Fleet, Camberley and Farnham
08 March 2026
Always made to feel valued. Process was very efficient and was well looked after by Nick Dempsey who has been my main contact for the past two vehicles.