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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
546 ratings and 244 comments received in the last 90 days.
11 September 2024
Whole trade in/purchase process was transparent, solutions oriented and professional.
11 September 2024
Richard Thorne was excellent to deal with. Great communication and easy to deal with.
10 September 2024
From Reception staff to Nick Dempsey and his other colleagues nothing was a problem.
07 September 2024
BMW Farnborough is a clean, inviting showroom with friendly reception staff. Cars are displayed well for an easy look around and are pristinely clean!
18 August 2024
All of my questions were answered clearly and concisely. I was offered a test drive and a run through of all of the features and extras available. Exactly a week after my first visit to the BMW Centre I had the keys to my new car.
03 August 2024
Easy doing business with Chris. No issues
03 August 2024
Straight talking sales approach in friendly manner.
01 August 2024
See above, Alex Nelson did a great job
30 July 2024
Alex Nelson was very attentive and clear.
30 July 2024
Simple and slick process
30 July 2024
Efficient and exciting process in an impressive showroom
28 July 2024
Perfect
27 July 2024
Quick and easy process and very informative.
27 July 2024
Process was smooth. Found the right colour we wanted.
24 July 2024
Quality of customer care given. Thanks to Mr Alex Beresford-Ward.
18 July 2024
Very welcoming friendly centre.
16 July 2024
Very all topics were handled well
10 July 2024
Excellent (although order to delivery was over six months) . suppose that is a demand problem !!
08 July 2024
No issues from start to finish
06 July 2024
all good.
02 July 2024
Nick very patient whilst selecting the right car
01 July 2024
Quick pick up date secured and good team at the centre. Simon Hockin was great and easy to work with.
01 July 2024
The car arrived on time, there was no rushing me to get it.
01 July 2024
Alex Nelson was great, really helped us find the car we wanted!
30 June 2024
Purchase of car was easy and a good handover.
12 September 2024
Very good at cost control and charge standard rate.
12 September 2024
They did exactly what was asked I had a coffee read a book and they also cleaned the car good result
12 September 2024
Excellent service from Louis. Vehicle finished on time with all work completed
11 September 2024
Quick and painless
10 September 2024
No problems
10 September 2024
Unparalleled customer service, very friendly, polite and professional. A great experience from beginning to end.
10 September 2024
Excellent service
10 September 2024
Group 1 Farnborough personnel are excellent, they are efficient and polite. BMW as a manufacturer fails by not having speedy access to spare parts available in the UK necessitating another post service trip to get my problem sorted.
09 September 2024
Jordan was very good at stating the problem and sorted the problem promptly.
09 September 2024
Very satisfied with the whole experience
09 September 2024
Efficient and good communication
08 September 2024
First class reception staff. First class workmanship. A pity the site is not more favourably situated.
08 September 2024
Staff are always very helpful
08 September 2024
They was a vibrating noise in the vehicle in the front, and I had to take it back for another check. The problem was resolved, the noise is gone.
07 September 2024
As above excellent service from phone booking to Reception on arrival to service manager and the tech guys , very professional thank you all
07 September 2024
As always I was very satisfied.
07 September 2024
For reasons above. Car available as scheduled too.
07 September 2024
Greatly satisfied well done thank you
07 September 2024
Good service
07 September 2024
Easy to deal with
07 September 2024
Doing good job.
06 September 2024
All work done to time and explained thoroughly.
06 September 2024
It took a bit of time to wash my car but otherwise I was happy
06 September 2024
See above. Very efficient, friendly, well organised service. Car came back spotless and serviced thanks!
06 September 2024
N/A
05 September 2024
Good service by staff
04 September 2024
Im using bmw from past 20 years onwards
04 September 2024
Other than charging me twice, the service was fine
03 September 2024
Good service advisor. Loan car simple process.
03 September 2024
No problems at all
03 September 2024
It was a great experience. As always Charlie looked after me and kept me informed and I was happy with the outcome. Also the CitNOW video from the technician (Aaron I think) was excellent. Very clear and well explained.
03 September 2024
Once again very professional
02 September 2024
My car went in for a recall but a health check was also carried out with a thorough explanation including a video showing the tyre checks.
02 September 2024
Well organised and friendlly
31 August 2024
I was happy how it's has been handled considering I have not made any arrangement or oppitmend Had to have my car towed to garage without any notice or oppitmend Three where very helpful Thank you
29 August 2024
First experience of service inclusive, really good
29 August 2024
You didn't reset the computer so had to come back again.!
29 August 2024
The service was exceptional, combining professionalism with attentive care. Every detail was handled with precision, making the experience truly outstanding.
29 August 2024
Very thorough in explaining what was being done, nice and friendly.
29 August 2024
Good service from the advisor but car not fixed still
28 August 2024
Service and recall work carried out in a timely and professional manner.
28 August 2024
I would have given you 5 but your system was playing up. It will not allow the 5th star?
28 August 2024
Great
28 August 2024
Great communication, happy staff.
28 August 2024
Speed and quality of service were absolutely top notch.
27 August 2024
Everything efficiently done.
27 August 2024
Communication
27 August 2024
Did not do the eye recall or offer me a date
27 August 2024
My car only needed the MOT so no other service was needed.
27 August 2024
Nice staff. Good communication. A clean was included in my service however was not done well. Not clean inside or out. Looked like it had been quickly cleaned.
26 August 2024
Excellent front-of-house service. The lady who greeted us at Group 1, I believe her name was Phoebe, was fantastic and welcoming. The complimentary car wash included in the service plan could have been done better.
25 August 2024
Because it was good. The BMW staff were attentive and courteous
25 August 2024
Great
25 August 2024
Every thing done on time pleasant staff.
25 August 2024
Nothing to comment, but I do wish the garage was with the showroom.
25 August 2024
Very convenient location near the train stations.
24 August 2024
Nice and easy process
24 August 2024
The scheduled work was completed within the time stated and my BMWwas handed back looking clean and smart as a car to be proud of.
24 August 2024
I was much impressed with the overall device.
23 August 2024
20+ years of coming here no complaints!
21 August 2024
Quick, easy and I could stay and have a coffee and good wifi. A nice relaxed and quiet atmosphere to do a bit of work in. Staff friendly and informative too.
20 August 2024
everyone very helpful and knowledgeable. Louis looked after me very well
20 August 2024
on time and good customer service
19 August 2024
Kept me informed
19 August 2024
I need to revisit for further work, which should have been unnecessary.
19 August 2024
Again helpful especially Phoebe who looked after me
19 August 2024
No problems
19 August 2024
lots of bits raised which are just designed as sales...dpf limited life...seems to be a non issue as the part is fine and it is mileage driven return. So why suggest £225 to investigate.
19 August 2024
Can't fault them, it's why I keep coming back. They just care more about customer experience than other companies.
19 August 2024
Exceptional service every time!
16 August 2024
Misstates happen as above but overall very satisfied
16 August 2024
Great service and got a free good bag! Only being picky, my courtesy car for the day was manual and I drive automatic so would have preferred an automatic car
16 August 2024
It was only an MOT which took about an hour and forty minutes which seemed a long time for the test
15 August 2024
Recent service and MoT was completed effectively, although there was a slight issue with the service indicator not being reset. This was sorted out quickly.
15 August 2024
Investigated the issue arising and dealt with in an efficient way.
15 August 2024
Great service and friendly staff
14 August 2024
An item which required ordering in advance was not placed on the service order and was not able to be done resulting in 2.5 days instead of 1day leaving me without a car. Not up to Barons usual high standard of customer service. Shame!
14 August 2024
Group 1 Farnborough consistently provide excellent service support. The service management - Richard Marsh, Joel Russell, Charlie Hyde - and team of technicians are most professional and personable. It is a pleasure dealing with them all. Thank you.
14 August 2024
My efficient service provided
13 August 2024
Solved problem and fixed
13 August 2024
Required 2 tyres price at BMW more than £100 more than I purchased and had fitted for the same product.
13 August 2024
Work completed to a high standard
13 August 2024
It seems as though a part which was replaced a year ago needs to be replaced again soon and I've not received a response to a question I had
12 August 2024
Great service
12 August 2024
Great service
12 August 2024
Excellent customer service from barons .
12 August 2024
Always a good level of service
12 August 2024
Kept informed by your customer care team.
12 August 2024
Very good service steve was very helpful
11 August 2024
The service itself was very good. Very friendly people and providing the direct contact details of the mechanic assessing our car was excellent service. Unfortunately, the insanely high quote for the repairs meant we could not stay with the garage.
11 August 2024
Kept up to date throughout the day. Nothing was a problem for the team. Very friendly service
11 August 2024
Staff were very helpful, but they couldn't seem to find the fault which unfortunately still persists .
11 August 2024
very very happy
10 August 2024
The issue I had was resolved satisfactorily.
10 August 2024
Great communication at all stages.
10 August 2024
All work done on time estimated
09 August 2024
Really helpful staff
09 August 2024
Overall service from start to finish was excellent.
08 August 2024
Post-purchase service recovery excellent
08 August 2024
Good communication prior to visit, nicely welcomed on arrival, work carried out as expected
07 August 2024
My car was serviced swiftly and communication was clear from start to finish. Faultless approach.
07 August 2024
My car has been fixed this time thanks to David Lawrence he also kept the price down thanks David really appreciate it means a lot
07 August 2024
They were exemplary as usual. Polite and efficient.
06 August 2024
GREAT CUSTOMER SERVICE PARTICULARLY LOUIS
06 August 2024
Charlie the service representative looking after my car was excellent. Charlie kept me informed throughout the day on any updates such as additional work required. Charlie has exemplary customer service skills and is an asset to your business.
06 August 2024
At the end Lewis explained everything that was carried out and what needed to be looked at at next time.
05 August 2024
Completely satisfied. The staff were extremely helpful and the whole experience was seamless. I also really enjoyed the video update which was sent to me.
04 August 2024
Everything dealt with and explained
04 August 2024
Coffee machine not working, also had to wait 3 weeks for an apt
04 August 2024
Went above and beyond to get things sorted for me as original tyres were not in stock
04 August 2024
Good
03 August 2024
Good efficient service
03 August 2024
The garage always provides a good service. People answer the phone and keep you appraised of progress.
03 August 2024
Was told I needed 2 new tyres. Kwikfit told me that one of those was not worn out but another (measured by BMW as fine) was worn out. Obviously it could be Kwikfit's error.
02 August 2024
David helped me with a goodwill discount and gave me all the options available when it came to payment for the service
01 August 2024
Very efficient
31 July 2024
No complaints
30 July 2024
Good communication and fast turnaround and slick service
30 July 2024
No issues
29 July 2024
Quick efficient service thanks
29 July 2024
On that particular occasion it was fine and the problem was fixed. I would have scored a 4.5 out of 5 but the system wouldn't let me.
29 July 2024
Very professional and seamless service
28 July 2024
The service was fine and I was grateful for an update when the car was ready. I felt the charge for an oil change and filter was on the high side.
28 July 2024
All members of staff were extremely helpful
28 July 2024
great custome r service
28 July 2024
Friendly staff
27 July 2024
Very speedy My car was in for a recall. I received a valeting service inside and out and it was all fine quickly.
27 July 2024
Great service and thorough valeting of car before return.
27 July 2024
Everything worked as it should and the charge was as quoted. The work was completed on time and the car washed.
25 July 2024
Effective, enjoyable and efficient.
24 July 2024
Pricey but good
24 July 2024
Honestly they are very friendly and hardworking. Excellent work and explanation the results of the outcome of the service they provided.
24 July 2024
Quick with details of this operation
23 July 2024
Easy booking and check-in service and confidence in technical expertise.
23 July 2024
Customer service was excellent at group 1. The person I had managing me was excellent.
23 July 2024
Steve Parker was very attentive.
23 July 2024
All good job done
23 July 2024
Attention to detail, great customer service
23 July 2024
David went out of his way to help minimise the total cost
23 July 2024
Car could have been cleaned a bit better from the lnside especially the boot. But overall service was good
23 July 2024
as above
23 July 2024
friendly, helpful with the work done on time and to the cost estimate
23 July 2024
Thorough and concise information on the condition of the car which needed attention.
22 July 2024
Excellent service every time I visit! Very well looked after!
22 July 2024
Service has been really great from the showroom (Alex). Level of comms regarding first servicing was good on the day with service team(Sophie). Helpful in rearranging the service date, and also had a new Electric Mini as loan car, which was great fun
22 July 2024
Really great service throughout. Easy drop off and put into loan car. Kept up to date at all times. Good price for service. Very pleased
22 July 2024
The team are very professional, helpful and polite. Does not stop the pain of the bill but that is not their fault.
21 July 2024
Everything explained politely and treated respectfully
21 July 2024
I made a clerical error as wanted to drop off stay and then go after service and MOT. I didn't select this option and MOT was booked in at 3.30pm. the team accommodated me and my car was ready before 12. Thats why I drive an hour to you every year.
21 July 2024
Easy to deal with. Work efficiently. Charlie always does a brilliant job. Keeps me updated and makes the whole process hassle free.
20 July 2024
Service and good atmosphere
19 July 2024
Good staff
19 July 2024
No complaints Nice to have the car cleaned well.
18 July 2024
I don't trust you anymore after nearly 20yrs of services
17 July 2024
My car was serviced and valeted within the given time slot
17 July 2024
Valet service and good discount.
17 July 2024
Overall good I would say the call for collection was a little later than I expected given the time of the CitNow video
17 July 2024
Steve was very helpful. I was happy with the service at your centre.
17 July 2024
Good timing
16 July 2024
Confident to return for subsequent services and any issues that may arise. Open and courteous staff.
16 July 2024
No hassle, straight forward and friendly - easy! Charlie looked after me very well.
15 July 2024
Great . Very satisfied. It would have been a five star but for having to do several calls to try to get through to the service department to respond to their call to me.They must have been very busy.
15 July 2024
Work completed
15 July 2024
Wasn't as satisfied this time around. Was informed that it would take 1-2hrs and ended up taking +4hrs. Reported additional fault and was informed it would need to be booked in another day. No effort was made to book a follow up whilst at dealer
15 July 2024
Simple and straightforward
15 July 2024
Level of service was very good
14 July 2024
Have nothing but praise for the service
13 July 2024
Highly satisfied
13 July 2024
Excellent customer service & options given
12 July 2024
I was given £100 discount because of delay in Erg replacement
12 July 2024
Fitted my car in as an emergency and completed the job very quickly and efficiently!
11 July 2024
Professional service
11 July 2024
Unlike my initial experience talking to the central call centre/customer services for BMW when I was able to deal with Group 1 Farnborough directly their level of professionalism and customer care was excellent and restored my faith in BMW.
10 July 2024
I was satisfied with the work, however having booked the appt 2 months in advance I got a call the day before trying to cancel. This was not a good, I suggested they cancel someone who had booked more recently which they did and my appt went ahead.
10 July 2024
Everyone was polite and helpful
10 July 2024
it's second to none. 12 stars!
10 July 2024
As above
10 July 2024
An update / status call would have been appreciated
08 July 2024
Always been good
08 July 2024
From arrival to departure for an annual service and MOT, attention to the customer and his/her needs was excellent Manner of staff exemplary.
08 July 2024
Swift and efficient
07 July 2024
Come to expect this as the norm at Ash Vale.
07 July 2024
I am a satisfied customer
07 July 2024
Kept informed of the work
06 July 2024
Great service by mechanic
06 July 2024
Charlie was very helpful with the visit
06 July 2024
We always get exemplary service from Charlie Hyde. She's a credit to the company.
06 July 2024
Carried out the Service and also renewed all brake pads as found on inspection.
05 July 2024
The work they carried out has made such a difference to how the car now drives
04 July 2024
All done to high standard
04 July 2024
Everything was completed as I had hoped
04 July 2024
Charlie is always welcoming and keeps you updated with progress of service
04 July 2024
Friendly and efficient service, completed on time and at the price quoted.
04 July 2024
sorted out all of the issues and kept me well informed
03 July 2024
I've been coming here since 1993 and have always been satisfied with everything.
03 July 2024
Brilliant people
03 July 2024
Charlie Hyde is a first class service advisor. She keeps in touch is focused on my needs and was very flexible in organising the work on my timeline - outstanding customer focus!
03 July 2024
Because I do t have to oration or complain about something not being done as it should be
02 July 2024
Informative upfront and no surprises
02 July 2024
All the above! Also my rep was amazing.
01 July 2024
Experts in their field and exceptionally high standards.
01 July 2024
Friendly + helpful staff. Quick n' easy to set up appointment. Smooth check in/out, inc. updates thro' works. Annoyed by works closure as was told (somewhat unapologetically) that i would without my car for 3 days. Which turned out to be incorrect.
01 July 2024
xx
30 June 2024
Quick and easy service
30 June 2024
Friendly and very efficient service.
30 June 2024
Did exactly what was required.
29 June 2024
Got everything right
29 June 2024
all work carried out with attention to details, thx again
29 June 2024
Very easy to deal with.
29 June 2024
Staff went the extra mile to find out if there was a knock in the car, unfortunately they didn't find it. Admit it was occasional and difficult to pick at the time but with time knock got more identifiable and next available appointment was in a mont
26 June 2024
Phoebe was very helpful during the whole process, and always is. Polite, and informative, always a pleasure to deal with!
25 June 2024
All the work was done as required and on time.
25 June 2024
As always a polite professional and informed service.
24 June 2024
.
24 June 2024
Very good service all around
24 June 2024
Smooth process as always, a pleasure doing business
23 June 2024
I was running late for my appointment and they still managed to get the work done instead of rescheduling it and offered a courtesy car as it would have taken longer than 2hrs. Very appreciative of how the handle it.
21 June 2024
As previous answer
12 September 2024
Responsive, clear communication. Personable and professional throughout.